Shipping policy

Shipping Area

We ship worldwide to all countries available at checkout.

Processing Time

We aim to process and dispatch all orders within 1–3 business days. If we can't meet this timeframe, we'll contact you and keep you updated. Once your order has shipped, you'll receive an email with a tracking number.

Shipping Rates & Delivery Times

Destination	Shipping	Delivery time after dispatch
Denmark – GLS Parcel Shop	DKK 45	1–3 business days
Denmark – GLS Home Delivery	DKK 59	1–3 business days
Europe	DKK 80	5–8 business days
Rest of the world	DKK 150	5–12 business days

Delivery times are estimates and may be longer during peak periods, holidays or because of carrier and customs delays.

Shipping Method

In Denmark, we ship with GLS. You can choose delivery to your nearest GLS Parcel Shop or directly to your door. International orders are sent with tracked delivery.

Delivery Address

Please make sure your shipping address is correct and complete. If a parcel is returned to us because of an incorrect address or because it was not collected, shipping and return costs will be deducted from any refund. If you want the parcel re-sent, you pay the shipping cost.

Customs & Duties

Orders shipped outside the EU may be subject to customs duties, import VAT and fees in the destination country. You pay these. If you refuse to pay and the parcel is returned to us, shipping, return shipping and any fees will be deducted from your refund.

Lost or Delayed Parcels

If your parcel hasn't arrived within the expected time, please contact us as soon as possible, and no later than 30 days after the expected delivery date, so we can investigate with the carrier.