Refund policy

At TARIGANO, we want returns to be simple and straightforward. Below you’ll find everything you need to know about returns, refunds, exchanges and complaints.

14-Day Right of Withdrawal

You have the right to withdraw from your purchase within 14 days without giving any reason.

The 14-day period begins from the day you receive your order.

If your order contains multiple items that are delivered separately, the period begins from the day you receive the last item.

To exercise your right of withdrawal, you must let us know within the 14-day period that you wish to withdraw from your purchase. You can do this through our return portal or by sending a clear statement to:

help@tarigano.com

Simply refusing delivery or failing to collect your package is not considered sufficient notice of withdrawal.

How to Return Your Order

Once you have notified us that you wish to return your purchase, the item must be sent back without undue delay and no later than 14 days after notifying us.

We recommend registering your return through our return portal and following the instructions provided.

Return shipping is paid by the customer.

You are responsible for the return package until it reaches us. We therefore recommend using a tracked shipping method and keeping your receipt and tracking information until your return has been processed.

Return Address

LoketPack ApS
Park Alle 26 Port 1
6600 Vejen
Denmark

Email: help@tarigano.com
CVR: 45320804

Condition of Returned Items

You are welcome to inspect and try on an item in the same way as you would in a physical store.

You are only responsible for any reduction in the value of an item resulting from handling beyond what is necessary to determine its nature, characteristics and functionality.

Please take care of the item while it is in your possession.

We recommend returning the item in its original condition with all original tags and packaging whenever possible.

If the item has been used or handled beyond what is necessary to inspect or try it, we reserve the right to deduct any documented reduction in value from your refund in accordance with applicable law.

Refunds

If you exercise your right of withdrawal, we will refund the payments covered by your withdrawal, including the applicable cost of our least expensive standard delivery option.

If you selected a more expensive delivery method than our least expensive standard delivery option, the additional delivery cost will not be refunded.

The cost of returning the goods to us is paid by you and is not refunded.

Refunds will be issued using the same payment method used for the original purchase, unless otherwise expressly agreed.

We will process the refund without undue delay and no later than 14 days after receiving your notice of withdrawal.

We may withhold the refund until we have received the returned goods or you have provided documentation showing that the goods have been sent back, whichever occurs first.

Please note that your bank or payment provider may require additional processing time before the refunded amount appears in your account.

Partial Returns

You may return individual items from an order containing multiple products.

If you keep one or more items from the order, the original delivery cost will generally not be refunded where that delivery cost would have been the same for the items you keep.

The eligible amount for the returned item(s) will be refunded to your original payment method.

Exchanges

We currently do not offer direct exchanges.

If you would like another size, color or product, we recommend placing a new order through our website and returning the original item separately.

This is the fastest way to secure the item you want before it sells out.

The original item must be returned in accordance with the return conditions described above.

Faulty, Damaged or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us before registering it as a standard return.

Email help@tarigano.com and include:

Your order number
A short description of the issue
Clear photos showing the problem

We will review your case and help you with the appropriate solution.

If your complaint is justified, we will cover the necessary costs associated with resolving the complaint in accordance with applicable consumer law.

Complaints – 2-Year Right of Complaint

Under the Danish Sale of Goods Act (Købeloven), consumers have a 2-year statutory right of complaint regarding defects that are covered by the Act.

A complaint must be made within a reasonable period after you discover the defect. A complaint made within two months after discovering the defect will always be considered timely.

Depending on the circumstances and applicable law, an accepted complaint may entitle you to remedies such as repair, replacement, a proportionate price reduction or termination of the purchase.

To make a complaint, contact:

help@tarigano.com

Please include your order number, a description of the issue and relevant photos.